Website Bookings Terms and Conditions


1.             These Terms

1.1          What these terms cover. These are the terms and conditions on which we supply services.

1.2          Why you should read them. Please read these terms carefully before using our services. These terms tell you who we are, how we provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.             Information About Us and How to Contact Us

2.1          Who we are. We are The Luxury Chalet Book Ltd a company registered in England and Wales. Our company registration number is 09087604 and our registered office is at 69 Main Road, Collyweston, Stamford, Lincolnshire, PE9 3PQ. Our registered VAT number is 278482555.

2.2          How to contact us.You can contact us by telephoning our customer service team on: 00 44 (0) 207 117 2085; or by writing to us at: Luxury Chalet Book, 69 Main Road, Collyweston, Stamford, Lincolnshire, PE9 3PQ, UK; or via email:

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.             Bookings

3.1          We provide a website which helps to facilitate the bookings for short term holiday rentals of accommodation and holiday packages. We act as an agent on behalf of the accommodation / package owner / operator. The details of what we do are set out in clause 6. These website bookings terms and conditions are in relation to the bookings service we provide to you.

3.2          If you decide to procced with making a booking:

3.2.1               we will obtain certain contact details from you;

3.2.2               we will provide these contact details to the owner/ operator via email and put you in touch with the owner/ operator via email;

3.2.3               you will enter into an agreement in respect of the rental of the selected accommodation with the owner/operator of the accommodation/package specified on the bookings form. This agreement will apply to your booking and we advise you to read these carefully as they will contain important information about your booking.

3.3          Refusal – The owner/operator of the accommodation may in some instances not be able to accept your booking. In this case, they will notify you via the email you provided us with.

4.             Accommodation

4.1          The images and description of the accommodation on our website are for illustrative purposes only and have been provided by the relevant accommodation owner/ operator. Although we have made every effort to display the image and description accurately, we cannot guarantee that this information accurately reflects the accommodation.

5.             Your Rights to Make Changes

If you wish to make a change to the accommodation/ package  you have booked please contact the owner/ operator of the accommodation directly, as they are responsible for your booking and your booking contract is with them. Please also notify us. Any change may result in a change to the price of the accommodation/package or a cancellation fee may be payable.

6.             Our Service

6.1          We provide the website The website contains details of accommodation / packages that are available for short term holiday rentals. We act as an agent on behalf of the accommodation / package owner / operator.  We do not provide you with any accommodation/ packages, instead this is provided by the individual owner/operator.

6.2          We are not responsible for delays outside our control. If our service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

6.3          What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, name, address, date of birth, email address and contact telephone number. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.             Rights to End the Contract

7.1          Your rights to cancel your booking will be as specified in your contract with the owner/ operator of the accommodation/ package. Please refer to their contract. Please note that the owner/ operator of the accommodation/ package may apply cancellation charges.

8.             Our Contact Details

8.1          Get in touch. To end get in touch with us, including if there is a problem, please contact us using one of the following:

8.1.1               Phone or email. Call customer services on 00 44 (0) 207 117 2085or email us at Please provide your name, home address, details of the booking and, where available, your phone number and email address.

8.1.2               Online.

8.1.3               By post. Luxury Chalet Book, 69 Main Road, Collyweston, Stamford, Lincolnshire, PE9 3PQ, UK. Please provide your name, home address, details of the booking and, where available, your phone number and email address.

9.             Price and Payment

9.1          The price of the accommodation/package which you are required to pay will be the price indicated on bookings documentation you receive from the owner/operator. This will also include details of what is included in the price. We take all reasonable care to ensure that the price of the accommodation/package advertised to you on our website is correct, however, in some instances prices on the website may not be up-to-date or incorrect due to human error.

9.2          Please note that the accommodation/package owner/operator may charge interest or cancel your booking with them, if you do not pay when you are required to under the terms of your contract with them.

10.          Our Responsibility for Loss or Damage Suffered By You

10.1       We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the bookings process.

10.2       When we are not responsible to you. We act as an agent on behalf of the owner/operator of the accommodation/ package and therefore are not liable to you or any of your party under or in connection with the agreement you have in place with the owner/operator, or of any acts or omissions of the owner/operator or its other agents or representatives.

10.3       We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

10.4       We are not liable for business losses. If you use the accommodation/package for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.          How We May Use Your Personal Information

11.1       How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy, being:

11.1.1            to administer your account and provide the services to you;

11.1.2            to provide thebookings information to the accommodation/package owner/operator;

11.1.3            to provide you with information about similar accommodation and services provided by us, although you may contact us at any time if you wish to stop receiving such information.

12.          Other Important Terms

12.1       We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

12.2       You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3       Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4       If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5       Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.6       Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if you live in these jurisdictions and wish to do so.

12.7       Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.